Shipping & Returns
Custom orders are confirmed with your deposit and shipped within 30 business days. Stock items are shipped within 3 business days and hand embroidered items take up to 8 weeks to complete. Since custom work is special, sometimes there are delays and we will notify if your order will be delayed but we try very, very hard to ship within our projected schedule. Shipping is included for stock direct order items like hardware & pillow and runners. Shipping will show on your estimate for custom items. We do ship overseas. Please contact us for rates. Duties & tariffs, if applicable, are the responsibility of the recipient.
If you have paid by credit card, we will automatically charge you for the balance when we ship unless you instruct us not to. We can also send you a Paypal invoice for secure online payment via Paypal or credit card. We also accept check payment but processing can delay shipment. There will be 9.5% sales tax added if you live in California.
Your business is important to us. Please do not hesitate to call us with questions. If you are not satisfied, please return merchandise with 30 days for a full refund minus shipping costs. Please return with receipt and in original condition. Cut and custom items can only be returned with permission.
We ship using only UPS so we cannot ship to a P.O. Box. You will receive tracking information directly from UPS via email (check your spam filter) when your package is shipped.